Delivery policy, shipping
With the desire to bring satisfaction to customers when buying, we have regulations in shipping, to ensure that the products you buy are the most satisfactory.
1. We will make and deliver based on the sample you selected. In case of not having the right product, you will require us to call confirm to send similar products instead.
2. Standard delivery time for an order is 12 hours from the time of order. Delivery time: from 9:00 am to 5:30 pm (From Monday to Saturday)
3. Shipping costs
In Hanoi inner city:
- Free shipping on orders with a value of 500,000 VND or more
- Please add the delivery fee for orders below 500,000 VND
- Delivery costs range from 20,000 – 40,000 VND depending on the shipping address
- Tramangcau’s staff will contact customers to inform the total cost of goods and shipping before delivery.
In the suburbs of Hanoi and other provinces, international transportation:
- Shipping cost depends on the customer’s receiving address and is charged at the current post office / shipping company’s price.
- Delivery time depends on the customer’s receiving address, can range from 5 to 7 working days for provinces across the country, and from 7 to 15 days for international orders.
4. In case the recipient cannot be contacted, the recipient is absent:
– If unknown address we will save within 6 hours and contact the recipient, in case of failure to contact orders will be canceled and no refund of payment.
– If the address is a company, office, house … We will send colleagues, relatives to receive and sign for confirmation
– In a safe place, the recipient can easily see at home, office, company … In this case, there is no signature.
5. In case the recipient does not accept the order:
– We will cancel the order. This case will not be refunded.
6. In case of incorrect address, change of address:
– Incorrect address: In case of wrong address, we will save 6 hours and contact the sender and the receiver to agree on location and time, if the new address is not more than 3km, it will be free. In case the new address is more than 3km away, an additional delivery fee will be charged.
7. If the recipient does not exist at the requested address: the order will be canceled and no refund of payment.
8. We do not ship products to addresses on trains, airplanes, ships, dangerous areas, prohibited areas, etc.